Support Coordinator

Support Coordinator

Midland | 12 Months Fixed-term Full-Time Position | SCHADS Level 4

Make a meaningful difference in people’s lives

Are you passionate about empowering people with disability to achieve their goals, build independence and exercise choice and control? Crosslinks is seeking a motivated and person-centred Temporary Support Coordinator for a 12-month fixed-term cover to support NDIS participants to connect with quality services and supports within their homes and communities.

Reporting to the General Manager, you will work collaboratively with participants, their families and trusted supporters, allied health professionals, service providers and community organisations to achieve meaningful outcomes.

Key Responsibilities

• Identify and coordinate formal and informal supports aligned with participants’ NDIS plans, goals and individual needs.
• Build participants’ capacity to manage their plans, make informed choices and develop greater independence and resilience.
• Monitor participant progress, contribute to plan reviews and submit reports within NDIA deadlines.
• Maintain accurate case notes, records and reporting.
• Support participants and their trusted supporters to resolve challenges, including periods of crisis.
• Maintain current knowledge of NDIS legislation, guidelines and pricing arrangements.
• Meet organisational performance targets, including billable hours, participant plan utilisation and reporting requirements.

What You’ll Bring

Essential:

• Certificate IV or higher in Community Services.
• Strong understanding of the NDIS, including operational guidelines, the NDIS Pricing Arrangements and Price Limits, and Support Catalogue.
• Experience in disability and/or mental health services, with established community networks.
• Excellent communication, emotional intelligence, report writing, time management and problem-solving skills.
• Ability to manage competing priorities, work autonomously and contribute to a transparent, collaborative, person-centred team.
• Confidence using Microsoft Office and learning new database systems.

Desirable:

• Support Coordination or case management experience.
• An Allied Health or Social Science degree.
• Lived experience of disability and/or mental health challenges.

Performance Expectations

Success in this role includes meeting agreed organisational KPIs, including:

• 85% of hours worked recorded as billable time.
• 100% of participant progress reports submitted by NDIA deadlines.
• 90% participant NDIS plan utilisation.

Compliance and Safety

Applicants must have the following valid compliance documentation:

• Australian working rights
• Current C-class WA driver’s licence and appropriate vehicle insurance
• National Police Check (within 6 months)
• NDIS Worker Screening Check
• NDIS Worker Module: ‘Quality, Safety & You’

All employees are expected to uphold Crosslinks’ policies, NDIS safeguarding and quality requirements, workplace health and safety standards, and commitment to continuous improvement and professional development.

Why Join Crosslinks?

Be part of a team committed to helping people with disability live more independently, strengthen their connections and achieve outcomes that matter to them.

Apply now

Share