Scheduler

At Crosslinks, we want to live in a world where exceptional experiences are the norm. We believe everyone should have a reason to smile, which is why we inject fun, dignity, and choice into disability support.

We’re seeking an organised, detail-focused Part-time Scheduler to join our NDIS Support Services team. In this role, you’ll play a critical part in ensuring reliable, participant-centred supports across SIL, Community Participation, and Community Activities.

About the Role

Reporting to the NDIS Support Services Manager, the Scheduler is responsible for developing and maintaining efficient, participant-focused rosters while supporting workforce wellbeing and operational sustainability. This role is remote Monday to Friday from 15:00–20:00, aligned to operational needs.

Initial training will commence from our Head Office in Midland and occur outside standard rostered hours (e.g. 09:00–14:00) to ensure you receive full support and feel confident in the role.

You will work closely with Operations, People & Culture, and Support Workers to proactively manage coverage, respond to change, and continuously improve scheduling outcomes.

Key Responsibilities

• Develop, maintain, and adjust participant-centred rosters across programs
• Publish rosters at least two weeks in advance wherever possible
• Manage cancellations, changes, and short-notice coverage professionally and calmly
• Support Area Managers with planned leave, training shifts, and future workforce planning
• Monitor roster efficiency, utilisation, and overtime trends
• Ensure rostering practices comply with SCHADS Award, NES, and organisational rules
• Maintain accurate scheduling data to support payroll, compliance, and NDIS claiming
• Provide clear handovers between AM, PM, and on-call coverage
• Contribute to continuous improvement through reporting and insights
  

Performance & Accountability

Success in this role is measured by:

• High levels of shift coverage and reliability
• Timely response to calls, cancellations, and roster changes
• Fair and sustainable scheduling practices
• Accurate documentation and compliance with participant plans
• Contribution to continuous improvement and innovation in scheduling practices
  

About You

Essential:

• Experience in scheduling, rostering, or workforce coordination
• Sound understanding of the SCHADS Award and National Employment Standards
• High attention to detail with strong planning and organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Strong communication skills and a collaborative working style
• Proficiency in Microsoft Office (Excel skills highly regarded)
• Ability to work autonomously while contributing to a broader team

Desirable:

• Experience in disability or community services scheduling
• Understanding of NDIS funding and its impact on workforce planning
• Qualifications or training in Workforce Management, Business, or Analytics
  

Why Join Crosslinks?

• Purpose-driven organisation with a strong, values-led culture
• Supportive leadership and clear expectations
• Opportunity to contribute to service excellence and innovation
• Be part of a team that genuinely wants participants and staff to thrive
• SCHADS Level 4.1
• Tax free salary packaging up to $15,900 pa and additional meal entertainment salary packaging up to $2,650 pa.
  

Compliance Requirements

Appointment is subject to completion of mandatory compliance checks and training, including:

• National Police Clearence Check
• NDIS Screening Check
• Valid Australian Working Rights
• Drivers licence

Application Process:

Submit your CV and a cover letter explaining how you can contribute to our scheduling team and organisation. 

Crosslinks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you have any questions about the role, please contact Valentina Acosta Gasca, People & Culture Administrator, on valentina.gasca@crosslinks.org.au.

Application review to commence immediately, interviews may occur while advert remains open.