Quality & Safeguarding Manager
Are you an experienced Quality & Safeguarding leader who wants to make a genuine impact in the disability sector?
Crosslinks is seeking a proactive and values-driven Quality & Safeguarding Manager to strengthen organisational quality systems, support safeguarding practices, and drive service excellence across the organisation.
WE MAKE TODAY COUNT
Crosslinks is a registered National Disability Insurance Scheme (NDIS) provider who has been supporting people with disabilities for 30 years. We strive to make a difference every day by assisting our participants to achieve their potential and supporting them to live life in the way that suits them best.
As the Quality & Safeguarding Manager, you’ll lead systemic initiatives across quality assurance, safeguarding, WHS, trend analysis, and continuous improvement. This pivotal role plays a key part in strengthening organisational quality, safeguarding culture, and regulatory compliance across the organisation.
Key Responsibilities:
Reporting to the General Manager - Operations, you will:
- Lead organisational quality, safeguarding, and continuous improvement initiatives.
- Maintain compliance with NDIS Practice Standards and relevant WHS legislation.
- Oversee audits, investigations, incident management, and service reviews.
- Analyse trends, identify organisational risks, and provide strategic recommendations.
- Partner with leaders, frontline teams, and stakeholders to embed best practice and improve service outcomes.
- Support a positive culture of safety, accountability, and wellbeing.
About You:
- Strong working knowledge of the NDIS Practice Standards and safeguarding frameworks.
- Demonstrated experience in quality assurance, safeguarding, compliance, or continuous improvement.
- Sound understanding of WHS legislation and its practical application within service environments.
- Strong analytical and problem-solving skills, including experience interpreting data and identifying trends and improvement opportunities.
- Excellent communication and stakeholder engagement skills, with the ability to influence positive practice outcomes.
- Ability to develop and implement practical, sustainable service improvement initiatives.
- Sound knowledge of the legislative and policy environment relevant to non-government disability service providers.
- A genuine commitment to improving outcomes for people with disability, their families, and carers.
- Advanced skills in Microsoft Office applications.
Desirable:
- Knowledge of psychosocial disability and trauma-informed practice.
- Familiarity with NDIS Commission reporting and compliance processes.
- Experience in managing panel processes.
- Experience working in remote or telehealth service environments.
- Tertiary qualifications in Disability, Human Services, Health, WHS, or related field.
Why Join Crosslinks?
- Meaningful work with a respected NDIS provider supporting the community for 30 years.
- Opportunity to influence organisational quality and safeguarding outcomes.
- Supportive leadership team and collaborative culture.
- Competitive salary and benefits package.
- Salary packaging up to $18,550 tax free to help maximise your take-home pay.
- Flexible work options to support work-life balance.
- Discounted health insurance and Employee Assistance Program (EAP).
- Convenient location (Midland 6056) with onsite parking and public transport access.
Compliance Requirements:
- Valid Australian working rights.
- Current WA Driver’s Licence.
- Valid NDIS Screening Clearance.
- National Police Clearance Check (within 6 months).
- Working with Children Check.
Application Process:
If you are passionate about safeguarding, quality, and supporting people with disability to live their best life, we would love to hear from you.
Crosslinks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have any questions about the role please contact Jason Burgess, General Manager - Operations, on 9374 1600.
Shortlisting to commence immediately. Interviews may occur while advert remains open.
