Quality & Safeguarding Lead

Are you passionate about driving quality outcomes and safeguarding standards in the disability sector? We’re seeking a dynamic and strategic Quality & Safeguarding Lead to help us deliver exceptional services aligned with the NDIS Practice Standards, Work Health and Safety (WHS) legislation, and our internal quality frameworks.

WE MAKE TODAY COUNT

Crosslinks is a registered National Disability Insurance Scheme (NDIS) provider who has been supporting people with disabilities for over 25 years. We strive to make a difference every day by assisting our participants to achieve their potential and allowing them to live their life in their own way.

As the Quality & Safeguarding Lead, you’ll lead systemic initiatives across quality assurance, safeguarding, WHS, trend analysis, and continuous improvement. This pivotal role ensures that our services meet and exceed the expectations of the NDIS Quality and Safeguards Commission.

Key Responsibilities:

Reporting to the General Manager - Operations, this role is responsible for ensuring our services meet the highest standards of quality, safety, and compliance. You will play a key role in strengthening organisational performance, supporting safeguarding practices, and driving continuous improvement.

Responsibilities:

• Lead the implementation and monitoring of quality and safeguarding systems aligned to the NDIS Practice Standards.
  

• Oversee Work Health & Safety compliance and foster a culture of wellbeing.
  

• Conduct audits, investigations, and service reviews, ensuring timely resolution and improvement..
  

• Analyse data and trends to identify risks and opportunities, providing strategic recommendations.
  

• Support and influence staff and stakeholders to embed best practice across service delivery

About You:

• Expert knowledge of the NDIS Practice Standards and other Q&S framework legislation (Act, Rules, Provider Guidance docs and provider alerts).
  

• Demonstrated experience in quality assurance, safeguarding, or compliance within the NDIS or human services sector.
  

• Strong understanding of WHS legislation and its application in disability services.
  

• Analytical skills with experience in data interpretation and trend analysis.
  

• Excellent communication and stakeholder engagement skills.
  

• Ability to develop and implement practical recommendations for service improvement.
  

• Sound knowledge of the legislative and policy environment for non-government disability service providers and a demonstrable commitment to improving outcomes for people with disability, their families, and carers.
  
• Advanced skill in the application of Microsoft Word, Excel and PowerPoint, MS Office, and the ability to efficiently learn new database systems.

Desirable:

• Experience working in remote or telehealth service environments.
  

• Knowledge of psychosocial disability and trauma-informed practice.
  

• Familiarity with NDIS Commission reporting and compliance processes.
  

• Experience in managing panel processes.
  

• Tertiary qualifications in Disability, Human Services, Health, WHS, or related field.

Compliance Requirements: Current WA Driver’s Licence, satisfactory National Police Check, Working with Children Check, and valid Australian working rights.

Why Join Crosslinks?

• Be part of a values-driven organisation making a real difference.
  

• Collaborative and supportive team culture.
  

• Opportunity to influence quality, safety, and best practice across the organisation.

  
  

Application Process:

If you are passionate about safeguarding, quality, and supporting people with disability to live their best life, we would love to hear from you.

Crosslinks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you have any questions about the role please contact Jason Burgess, General Manager - Operations, on 9374 1600.

Application review to commence immediately. Interviews may occur while advert remains open.