NDIS Plan and Funding Officer
Permanent Part-Time | Midland Head Office | Monday to Thursday
SCHADS Award Level 4.1 | Salary Packaging Available
At Crosslinks, we believe everyone
should have a reason to smile. We're looking for an organised,
analytical and detail-oriented professional to join our NDIS Supports Team as a
NDIS Plan and Funding Officer.
This is an important role that
helps ensure participants have the right plans, funding arrangements, service
agreements and information in place to access the supports they need. Working
closely with participants, families, Support Coordinators and internal teams,
you'll help keep participant information accurate, monitor funding utilisation,
and support effective service delivery across the organisation.
If you enjoy problem-solving, working with systems and data, and helping people navigate complex information, we'd love to hear from you.
About the Role
This role is based at our Midland Head Office and works closely with the Manager – NDIS Supports, Operations, Scheduling and Finance Teams. The position focuses on the administration and management of participant plans, funding arrangements and service agreements to ensure participants can access services efficiently and effectively.
This is not a Support Coordination or direct support position. Rather, it is a specialist administration and funding role responsible for maintaining the information and systems that support quality participant outcomes.
What You'll Do
Participant Plans and Funding
- Review NDIS plans, funding arrangements and service agreements.
- Assist participants and families to understand how available funding can be used to access Crosslinks services.
- Monitor funding and service utilisation and identify emerging funding risks.
- Support timely updates when participant plans or support arrangements change.
Service Agreements and Administration
- Prepare, update and maintain participant service agreements and related documentation.
- Maintain accurate participant records and documentation.
- Act as a key point of contact regarding participant plans, funding and service arrangements.
Systems and Data Management
- Establish and maintain participant information within Flowlogic and other organisational systems.
- Ensure participant, funding and billable information is accurate and up to date.
- Support participants and families to access and navigate the Crosslinks Participant Portal.
- Identify opportunities to improve systems and processes.
Operational and Financial Support
- Work collaboratively with Scheduling, Operations and Finance teams.
- Assist with resolving billing and claiming issues resulting from funding or service agreement information.
- Support effective service delivery through the provision of accurate participant and funding information.
About You
We're looking for someone who combines strong administration skills with excellent attention to detail and a genuine commitment to supporting positive participant outcomes.
Essential
- Experience working within the disability, community services, health or a similar service environment.
- Strong administration, organisational and information management skills.
- Excellent attention to detail and commitment to data accuracy.
- Strong written and verbal communication skills.
- Ability to analyse information, identify discrepancies and solve problems.
- Ability to build positive working relationships with a range of stakeholders.
- Strong computer and systems skills.
Highly Regarded
- Experience interpreting NDIS plans, funding arrangements and service agreements.
- Experience monitoring participant utilisation and funding.
- Experience using Flowlogic or similar participant management systems.
- Experience supporting billing, claiming or funding administration processes.
- Understanding of NDIS funding structures, support categories and participant service delivery.
If you don't meet every requirement but believe your skills and experience are a strong fit, we encourage you to apply.
Why Join Crosslinks?
At Crosslinks, you will join a collaborative and values-driven organisation where your work directly contributes to positive outcomes for people with disability.
What We Offer
- SCHADS Award Level 4.1 salary
- Salary packaging benefits
- Permanent part-time role with a four-day working week
- Employee Assistance Program (EAP)
- Medibank Corporate Health Cover Discounts
- Professional development opportunities
- Supportive and collaborative team environment
- Opportunities for career growth and progression
- Meaningful work that makes a genuine difference in people's lives
Ready to Apply?
If you're an organised and solutions-focused professional with a passion for helping participants access the right supports and services, we'd love to hear from you.
Apply now and join a team that is committed to creating opportunities, building lasting relationships and changing lives.
For further information about the role, please contact:
Chris Kowalski
Manager – NDIS Supports
(08) 9374 1616
