Disability Support Worker – Complex Mental Health Supports

Crosslinks are seeking experienced and committed Support Workers to provide specialised support to a participant living with complex mental health support needs.

This is a role for individuals who can combine professional boundaries with genuine empathy, and who understand the importance of trauma-informed support in promoting safety, stability, and growth.

About the Role

As a Support Worker in Accommodation Services, you will play a crucial role in supporting a participant with high and complex mental health support needs. This position requires resilience, professionalism, and the ability to respond calmly and effectively in challenging situations.

You will:

• Provide consistent, person-centred support that promotes dignity and autonomy
• Apply trauma-informed principles, safety, trust, choice, collaboration, and empowerment in all interactions.
• Implement de-escalation strategies and manage behaviours of concern with professionalism and composure.
• Support participants to engage in daily routines, community access, and meaningful activities that foster wellbeing and self-esteem.
• Collaborate closely with clinical staff, coordinators, and families to ensure support strategies are followed.
• Maintain accurate documentation and uphold compliance with NDIS and organisational requirements.

About You

We are seeking individuals with the following qualities and experience:

• Demonstrated experience with mental health support needs, and disability support
• Strong skills in de-escalation, crisis response, and risk management.
• Compassionate, empathetic, and non-judgmental, with the ability to build trust and rapport.
• Resilient, patient, and able to maintain professional boundaries.
• Knowledge of trauma-informed practice, and person-centred care.
• Willingness to engage in reflective practice and ongoing professional development.

What We Offer

At Crosslinks, we are committed to supporting both our participants and our staff. In this role, you will have access to:

• Regular, consistent shifts with the option of additional hours.
• A respectful, supportive workplace culture where your professional contribution is valued.
• Access to salary packaging options to increase your take-home pay.

Requirements

• Current Driver’s Licence and reliable vehicle.
• Police Clearance, NDIS Worker Screening Check, Working with Children Check, and First Aid Certificate (support can be provided to obtain these).
• Previous mental health, disability support experience and Certificates in the relating field is highly regarded.

At Crosslinks, we believe every person deserves the opportunity to live a meaningful life. If you are committed to delivering safe, professional, and trauma-informed support for people with complex mental health needs, we invite you to apply.

Crosslink’s values diversity and encourages applications from Indigenous Australians, people from culturally and linguistically diverse backgrounds, youth, women, and people with disabilities.

Please note only applicants with the right to work in Australia will be considered for shortlisting.

Crosslinks acknowledges that our business is conducted on the traditional lands of Aboriginal and Torres Straits Islander peoples. We acknowledge their continuing connection to country and pay our respects to their Elders past, present and emerging.