Area Manager

For more than 25 years, we’ve been delivering person-centred disability support services that bring joy, purpose, and connection to the lives of the people we support.

We don’t settle for “good enough” — we aim for exceptional experiences to be the norm. That’s The Crosslinks Way.

We are currently seeking experienced and people-focused Area Managers to lead our teams in Midland and surrounding areas. This is a critical leadership opportunity for someone who is passionate about driving high-quality service delivery, building collaborative teams, and creating positive outcomes for participants.

About the Role

Reporting to the Service Operations Manager, the Area Manager is responsible for overseeing service delivery across multiple community inclusion programs, supporting a team of up to 25 Support Workers. This role ensures operations are efficient, compliant, and above all, person-centred.

At Crosslinks, we believe we are stronger together, and this role reflects that. You’ll work with participants to help them to achieve their own individual goals. This will include partnering with their families, team members, and sector partners to deliver services that are safe, responsive, and values led. You’ll also champion a positive team culture — one that’s accountable, energetic, and always willing to make today count.

Key Responsibilities

• Provide strategic and operational leadership to a diverse team of Support Workers
• Foster a high-performing team culture that embraces collaboration, feedback, and professional growth
• Maintain regular, respectful, and meaningful engagement with participants, families, and carers
• Ensure services reflect Crosslinks' vision and meet NDIS and safeguarding requirements
• Monitor performance against service agreements, participant goals, and funding utilisation
• Support your colleagues with rostering, leave planning, award interpretation, and HR matters
• Promote open communication, fun, and accountability through regular team meetings and 1:1s
• Take the lead on incident management, risk mitigation, and continuous service improvement
• Collaborate with internal departments and external providers to deliver seamless supports
• Be courageous in decision-making — doing what’s right, not what’s easy

You’re not just a manager — you’re a leader who listens, empowers, and builds trust. You’re capable of balancing strategic oversight with the day-to-day needs of your team. And most importantly, you believe that disability support should be purposeful and uplifting — because everyone deserves laughter, joy, and happiness in their lives.

You will bring:

• Demonstrated leadership experience in disability, aged care, or community services
• Strong working knowledge of the NDIS Quality and Safeguarding Framework
• A values-driven approach to service delivery and team development
• Excellent communication, negotiation, and relationship-building skills
• Proficiency in Microsoft Office and confidence using specialist software