Area Manager Disability Support Services

For more than 25 years, we’ve been delivering person-centred disability support services that bring joy, purpose, and connection to the lives of the people we support.

We don’t settle for “good enough” — we aim for exceptional experiences to be the norm. That’s The Crosslinks Way.

We are currently seeking an experienced and people-focused Area Manager to lead our Community Inclusion team in Midland and surrounding areas. This is a critical leadership opportunity for someone who is passionate about driving high-quality service delivery, building collaborative teams, and creating positive outcomes for participants.

About the Role

Reporting to the Service Operations Manager, the Area Manager is responsible for overseeing service delivery across multiple community inclusion programs, supporting a team of up to 25 Support Workers. This role ensures operations are efficient, compliant, and above all, person-centred.

At Crosslinks, we believe we are stronger together, and this role reflects that. You’ll work up to 25 participants to help them to achieve their own individual goals. This will include partnering with their families, team members, and sector partners to deliver services that are safe, responsive, and values led. You’ll also champion a positive team culture — one that’s accountable, energetic, and always willing to make today count.

Key Responsibilities

• Provide strategic and operational leadership to a diverse team of Support Workers
• Foster a high-performing team culture that embraces collaboration, feedback, and professional growth
• Maintain regular, respectful, and meaningful engagement with participants, families, and carers
• Ensure services reflect Crosslinks' vision and meet NDIS and safeguarding requirements
• Monitor performance against service agreements, participant goals, and funding utilisation
• Support your team with rostering, leave planning, award interpretation, and HR matters
• Promote open communication, fun, and accountability through regular team meetings and 1:1s
• Take the lead on incident management, risk mitigation, and continuous service improvement
• Collaborate with internal departments and external providers to deliver seamless supports
• Be courageous in decision-making — doing what’s right, not what’s easy
  
  

About You

You’re not just a manager — you’re a leader who listens, empowers, and builds trust. You’re capable of balancing strategic oversight with the day-to-day needs of your team. And most importantly, you believe that disability support should be purposeful and uplifting — because everyone deserves laughter, joy, and happiness in their lives.

You will bring:

• Demonstrated leadership experience in disability, aged care, or community services
• Strong working knowledge of the NDIS Quality and Safeguarding Framework
• A values-driven approach to service delivery and team development
• Excellent communication, negotiation, and relationship-building skills
• Proficiency in Microsoft Office and confidence using rostering/HR platforms
• Ability to manage competing priorities while maintaining quality and compliance
• A commitment to listening beyond words — understanding people’s needs, not just hearing them
• A flexible, responsive approach to on-call responsibilities

Qualifications and Clearances:

• WA C-class Driver’s Licence
• NDIS Worker Screening Check and National Police Clearance
• Diploma or tertiary qualification in community services, health, or a related discipline (desirable)
• Completion of the NDIS Worker Orientation Module 

Why Work With Us?

At Crosslinks, culture matters. We’re guided by a set of principles that shape how we lead, how we support, and how we grow:

• We are stronger together – We back each other. We support, respect and collaborate — because when we unite, we achieve more.
• We really listen – We hear what people say — and what they need. We communicate clearly, respectfully, and with care.
• We make it fun – We bring positivity and heart to our work. Because when people feel joy, connection and care — they thrive.
• We do what’s right, not what’s easy – We act with integrity, even when no one’s watching. We take responsibility and choose the ethical path.
• We make today count – We show up — with skill, focus and professionalism. Every moment with a participant matters.

Employee benefits include:

• Not-for-profit salary packaging
• Options for hybrid and flexible work arrangements
• Ongoing leadership development and training
• A forward-thinking leadership team who genuinely care
• A chance to lead with purpose — and have fun doing it

How to Apply

If you're ready to lead with integrity, make a meaningful impact, and help us shape the future of disability support — we’d love to hear from you.

 Submit your resume and cover letter addressing your suitability for the role.
 For enquiries, contact our People & Culture team at people@crosslinks.org.au

We welcome and celebrate diversity. Crosslinks encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, and LGBTQIA+ communities.