Area Manager Disability Support Services

Crosslinks is a respected not-for-profit organisation with over 25 years of experience supporting people with disabilities. We are committed to delivering high-quality, person-centred services that empower individuals and strengthen communities.

We are seeking a dynamic and experienced leader to join our Community Inclusion team as an Area Manager. This is a pivotal leadership role, ideal for someone with a strong operational background, a passion for inclusive service delivery, and a commitment to continuous improvement.

About the Role

Reporting to the Service Operations Manager, the Area Manager will oversee the delivery of services across the Midland and surrounding areas, leading a team of Support Workers. You will be responsible for ensuring operational excellence, regulatory compliance, and outstanding participant outcomes.

This role offers the opportunity to contribute strategically to service development while maintaining a strong connection to frontline delivery. You will work closely with participants, families, carers, and internal stakeholders to ensure services are responsive, safe, and aligned with Crosslinks’ values and the NDIS framework.

Key Responsibilities

• Lead, mentor, and support a diverse team of Support Workers.
• Build and maintain trusted relationships with participants, families, and carers.
• Oversee daily operations including rostering, budgeting, performance management, and compliance.
• Ensure services meet NDIS requirements and safeguarding standards.
• Analyse service data and feedback to drive continuous improvement.
• Collaborate with internal departments and external partners to enhance service delivery.
• Promote a culture of safety, wellbeing, and accountability across your team.

You are a confident and capable leader with a proven track record in disability or community services. You thrive in dynamic environments, are highly organised, and bring a values-driven approach to leadership.

Essential Criteria

• Demonstrated leadership experience in disability, aged care, or community services.
• Strong understanding of the NDIS, safeguarding frameworks, and sector regulations.
• Proven ability to build high-performing teams and inclusive workplace culture.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office and strong time management capabilities.
• Ability to work independently and participate in the on-call roster.
• Current WA C-class Driver’s Licence, NDIS Worker Screening Check, and National Police Clearance.

• Diploma or tertiary qualification in health, community services, or related field.
• Completion of the NDIS Worker Orientation Module.

At Crosslinks, you’ll be part of a values-led organisation that prioritises people, purpose, and progress. We offer a supportive team culture, opportunities for professional growth, and the chance to make a meaningful impact in the lives of others.

We believe in doing serious work with heart, humour, and humility—and we’re looking for leaders who share that ethos.

 How to Apply

Please submit your resume and a cover letter outlining your suitability for the role.

Need More Information?

Contact our People & Culture team at people@crosslinks.org.au

Crosslinks values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, women, youth, and people with disabilities.